The main point
The SAT confirms that the installed machine performs at the customer site. It should distinguish installation issues from product, pack, utility and operating conditions.
Packserv
See the machinery and application options most closely matched to this production question.
1. Confirm readiness
Complete installation, utilities and safety checks. This should be recorded in the customer requirement so it can be tested rather than assumed.
- Complete installation, utilities and safety checks
- Provide approved product and packaging
- Ensure trained operators and support are present
2. Repeat critical evidence
Verify functions affected by installation. This should be recorded in the customer requirement so it can be tested rather than assumed.
- Verify functions affected by installation
- Run the agreed product and pack matrix
- Measure output and quality under site conditions
3. Test interfaces
Confirm upstream and downstream handshakes. This should be recorded in the customer requirement so it can be tested rather than assumed.
- Confirm upstream and downstream handshakes
- Challenge blocked, starved, reject and restart sequences
- Check data, coding and traceability connections
4. Hand over control
Close actions. This should be recorded in the customer requirement so it can be tested rather than assumed.
- Close actions
- Approve settings, manuals and maintenance routines
- Record training and production release
Customer comparison table
| SAT difference | Why it matters |
|---|---|
| Customer utilities | Pressure, voltage, air quality and extraction affect performance |
| Normal environment | Temperature, humidity, dust and hygiene conditions differ from the factory |
| Connected line | Buffers and controls change real output |
| Customer operators | Training and standard work affect repeatability |
Relevant Lancing routes
Use the guide to prepare the requirement, then continue to the specialist routes below.