The main point
A clear requirement protects the customer and supplier by replacing assumptions with measurable acceptance criteria. It does not need to prescribe every component, but it must define the result and constraints.
Lancing UK Machinery
See the machinery and application options most closely matched to this production question.
1. Describe the application
List products and normal variation. This should be recorded in the customer requirement so it can be tested rather than assumed.
- List products and normal variation
- List every pack, closure, label and secondary-pack format
- Attach drawings, samples and safety information
2. Define performance
Set sustained output. This should be recorded in the customer requirement so it can be tested rather than assumed.
- Set sustained output
- Define accuracy and finished-pack acceptance
- State changeover, cleaning and availability needs
3. Define the site
Provide layout, access and conveyor direction. This should be recorded in the customer requirement so it can be tested rather than assumed.
- Provide layout, access and conveyor direction
- List power, air, extraction, water and drainage
- State environmental, hygiene and hazardous-area conditions
4. Define delivery evidence
List documents, manuals and certificates. This should be recorded in the customer requirement so it can be tested rather than assumed.
- List documents, manuals and certificates
- Agree FAT and SAT tests
- State training, spares, warranty and service expectations
Customer comparison table
| Requirement section | Examples |
|---|---|
| Product | Viscosity, density, particles, dust, temperature, hazard |
| Pack | Dimensions, material, closure, label, film, case |
| Performance | Good packs per hour, accuracy, torque, seal, code |
| Site | Space, utilities, access, environment |
| Acceptance | Test sample, duration, measurements and pass limits |
Relevant Lancing routes
Use the guide to prepare the requirement, then continue to the specialist routes below.